Category: Process


What Gets Lost When Becoming AI-Native

Many tech leaders have seen the Notion feedback automation intake funnel. A piece of feedback, in this case, a bug report, comes in from somewhere, AI triages and categorizes it in a Notion database, routes it to the right team, pulls up related discussions and potentially relevant context, notifies that team on Slack, and drafts …

Your Company Already Has a Second Operating Model

Someone in your company built something to learn or fix an immediate problem, not to run as a production service. That’s happening more frequently with AI-enabled development. They built to learn, not to earn, to borrow Marty Cagan’s vernacular. The artifact they created exists to test an idea, a workflow, or a customer reaction — …

Infrastructure by Adoption: An AI-Engineering First Principle

Infrastructure used to be only created by decision. Now it’s also created by adoption. Useful tools are getting built everywhere now — a solutions architect writes an integration wrapper to unblock onboarding, a PM stands up a dashboard pulling from three APIs, an engineer builds a CLI to automate a migration. These things work. They …

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