In this episode, Eric explores how managers can work effectively in every direction—upward with leaders, across peers, and diagonally across functions—by treating communication and relationship-building as intentional leadership practices. He explains how to clarify the purpose of each relationship, build trust through consistent and transparent actions, and lead through influence rather than relying on formal authority. Eric shares practical tactics for keeping stakeholders aligned, tailoring updates to the audience, handling communication barriers and difficult relationships, and using informal channels responsibly. The episode closes with a simple “subscription levels” system for maintaining regular check-ins with direct reports, peers, stakeholders, and collaborators, helping leaders make relationship maintenance a deliberate habit.
Outline
00:00 Introduction to Directional Management
02:12 Building Relationships for Effective Management
05:41 Managing Through Influence
09:25 Strategies for Managing Up
13:03 Managing Across and Diagonally
18:10 Establishing Strong Relationships
20:19 Communication and Alignment
26:55 Utilizing Subscription Levels for Check-ins
31:39 Conclusion and Key Takeaways
